We deliver across Brisbane from our Aspley and Springfield stores. To check if we deliver to your postcode and see your delivery fee, simply enter your address at checkout — delivery options available to you will appear automatically.

We're continuously expanding — sign up to our newsletter to be notified if currently don't serve your area.

Delivery fees are calculated at checkout based on your postcode. Minimum order for delivery is $10.

We deliver Friday to Monday. Order before 3pm on a delivery day for same-day delivery. Order after 3pm, or on a non-delivery day, and it goes out on our next delivery day.

Deliveries arrive within a 6pm–9pm window on your scheduled delivery day. Specific time slots within that window aren't available, but you'll receive a notification when your order is on its way.

Leave authority-to-leave (ATL) instructions at checkout and our driver will place your order safely. Without ATL, we'll contact you to arrange a suitable time.

Click & Collect is available at our Aspley and Springfield stores. View store details and hours →

Collect any time after you receive your ready notification, up until 8pm. Stores are open seven days a week.

No — Click & Collect is always free.

Yes — a minimum order of $10 applies to Click & Collect, the same as delivery orders.

Contact us at support@swadesfoods.com.au and we'll hold your order. Items uncollected after48 hoursmay be returned to stock.

To keep deliveries safe and manageable, individual items are limited to 10kg, total cart weight is capped at 100kg per order, and a maximum of 5 units per product is allowed. If you need a larger order, please contact us at support@swadesfoods.com.au and we'll do our best to help.

Yes — use the order notes field at checkout to pass on any delivery or product instructions to our team.

You can submit a cancellation request for eligible unfulfilled items from the relevant order in your Swades Foods customer account.

A cancellation request does not automatically cancel the order. Swades Foods will review it and may approve or decline it depending on the order’s preparation and fulfilment status. Items that have already been fulfilled or dispatched cannot be cancelled through this process.

For other order changes, contact us as soon as possible at support@swadesfoods.com.au. Changes are not guaranteed once picking or fulfilment has started.

Yes. To request cancellation of the whole order, select all eligible unfulfilled items when submitting your request.

Shopify also permits customers to request cancellation of individual items. If your request is approved for every item, the whole order may be cancelled. If only some items are approved, the remaining order will continue.

Cancellation requests are subject to review and might be declined if packing or fulfilment has already started.

On the cart page, choose whether Swades Foods may substitute unavailable items with a reasonably comparable product. This preference applies to your whole order.

• Allow Substitutes: We may replace an unavailable item and send you an updated order notification showing the change.
• No Substitutes: We will not replace the unavailable item. It may instead be removed and refunded.

If a substitution reduces the order total, any amount owed will be refunded. If it increases the total, we may contact you or send an invoice for the additional amount before completing the order.

We may contact you before making a materially different, allergen-sensitive or higher-priced substitution.

Fresh, refrigerated, frozen and other perishable products are generally non-returnable for food-safety reasons, and we do not accept change-of-mind returns.

This does not exclude or limit any rights you may have under Australian Consumer Law, including where a product is faulty, unsafe, damaged, incorrect, misdescribed or otherwise fails to meet a consumer guarantee.

Please see our Refund Policy for complete details.

Log in to your Swades Foods customer account, find the relevant order and select “Request return”. Our team will review your request and respond within 5 business days.

Alternatively, contact us at support@swadesfoods.com.au or through our Contact Us page.

Please do not return or send any products before receiving approval and your nominated return location. Fresh, refrigerated, frozen and other perishable products are generally non-returnable for food-safety reasons unless your rights apply under Australian Consumer Law.

If a physical return is required, your approval email will confirm the Swades Foods store nominated for your return.

You may bring the approved product to the nominated store or arrange shipping to that store. We do not provide return labels.

Please follow the instructions in your approval email. Some damaged, unsafe or perishable products may not need to be physically returned.

Where a return is required, we’ll process the approved remedy after the product has been received and checked.

Where a return is required, we’ll process the approved refund or store credit after the product has been received and checked. If we advise that the product does not need to be returned, we’ll process the remedy after reviewing and approving your request.

Refunds are generally issued to the original payment method unless another method is agreed with you.

We aim to process approved refunds within 5 business days. Your bank, card provider or payment service may take a further 5–10 business days to display the refund.

Any applicable store-credit expiry date will be shown when the credit is issued.

We’re sorry—this shouldn’t happen. Please contact us within 48 hours where reasonably possible at support@swadesfoods.com.au or through our Contact Us page.

Please include your order number, a description of the problem and clear photographs where appropriate. Keep the product and packaging where it is safe and reasonable to do so until we provide instructions.

We’ll review the issue and work with you on an appropriate resolution. The requested 48-hour reporting period does not limit any rights or remedies available under Australian Consumer Law.

Yes. All transactions are processed through Shopify Payments, which is PCI DSS compliant and uses SSL encryption. Your payment information is fully secure.

Visa, Mastercard, American Express, Apple Pay, Google Pay, and Shop Pay are all accepted at checkout.

Our checkout runs on Shopify Payments — one of the most trusted and secure platforms available. Your card details are never stored on our servers.

Yes. We only use your information to process your order and provide the services — we never sell your personal data, and we only share it with trusted service providers (like Shopify and our delivery partners) needed to fulfil your order. Please read our full Privacy Policy for details.

Only if you choose to. You can opt in to marketing emails at checkout or when signing up for our newsletter — we never add you without your consent, and you can unsubscribe anytime.

Swades Foods gift cards are available multiple denominations. Shop gift cards →

Gift cards are delivered instantly by email to the recipient's email address.

Gift cards are non-refundable and cannot be exchanged for cash. If you have an issue with a gift card purchase, contact us at support@swadesfoods.com.au.

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We carry thousands of products across Indian and international grocery categories. If you're looking for something specific, use the search bar at the top of the page or contact us at support@swadesfoods.com.au or use Contact Us page and we'll let you know if it's available or when it's expected.

Yes — we follow strict stock rotation practices to ensure products have adequate shelf life. Fresh produce and refrigerated items are restocked regularly. If you have concerns about a specific product, contact us before ordering.