We deliver across Brisbane from our Aspley and Springfield stores. To check if we deliver to your postcode and see your delivery fee, simply enter your address at checkout — delivery options available to you will appear automatically.

We're continuously expanding — sign up to our newsletter to be notified if currently don't serve your area.

Delivery fees are calculated at checkout based on your postcode. Minimum order for delivery is $10.

We deliver Friday to Monday. Order before 3pm on a delivery day for same-day delivery. Order after 3pm, or on a non-delivery day, and it goes out on our next delivery day.

Deliveries arrive within a 6pm–9pm window on your scheduled delivery day. Specific time slots within that window aren't available, but you'll receive a notification when your order is on its way.

Leave authority-to-leave (ATL) instructions at checkout and our driver will place your order safely. Without ATL, we'll contact you to arrange a suitable time.

Click & Collect is available at our Aspley and Springfield stores. View store details and hours →

Collect any time after you receive your ready notification, up until 8pm. Stores are open seven days a week.

No — Click & Collect is always free.

Yes — a minimum order of $10 applies to Click & Collect, the same as delivery orders.

Contact us at support@swadesfoods.com.au and we'll hold your order. Items uncollected after48 hoursmay be returned to stock.

To keep deliveries safe and manageable, individual items are limited to 10kg, total cart weight is capped at 100kg per order, and a maximum of 5 units per product is allowed. If you need a larger order, please contact us at support@swadesfoods.com.au and we'll do our best to help.

Yes — use the order notes field at checkout to pass on any delivery or product instructions to our team.

Yes, but act quickly — orders enter packing shortly after being placed. Email us at support@swadesfoods.com.au as soon as possible and we'll do our best to help.

On Cart Page / notes, choose whether we can substitute out-of-stock items with a similar product, or skip them and refund you instead. This applies to your whole order and defaults to allowing substitutes — you can switch it off any time before checkout. We'll always follow your preference before dispatching.

Fresh, refrigerated, and frozen products are non-returnable due to food safety requirements.

For details on the refund, please see our detailed Refund Policy

Please note: we do not accept change-of-mind returns.

Log in to your account, find your order and click Request Return. Our team will review and respond within 5 business days.

Alternatively, reach out to us at support@swadesfoods.com.au or via our Contact Us page. Please do not send items back before receiving approval. Eligibility restrictions apply — fresh, refrigerated and frozen products are non-returnable.

You will need to create a return request to be able to return the items. Once your return is approved, you have two options:

• Return to store — bring the item to the same store it was originally delivered or collected from (ex: Aspley or Springfield)
  
• Send it back — ship the item to us at your own cost. We'll provide the return address once your return is approved.

Once we receive and inspect the item, we'll process your refund or credit as per our Refund Policy.

Refunds are issued either to your original payment method or as store credit — your choice. Store credit is applied to your account immediately upon approval and can be used on any future online order and it never expires!

We're sorry — this shouldn't happen. Contact us at support@swadesfoods.com.au or via Contact Us page within 48 hours of receiving your order as per our Refund Policy and we'll aim our best to resolve your issue.

Yes. All transactions are processed through Shopify Payments, which is PCI DSS compliant and uses SSL encryption. Your payment information is fully secure.

Visa, Mastercard, American Express, Apple Pay, Google Pay, and Shop Pay are all accepted at checkout.

Our checkout runs on Shopify Payments — one of the most trusted and secure platforms available. Your card details are never stored on our servers.

Yes. We only use your information to process your order and provide the services — we never sell your personal data, and we only share it with trusted service providers (like Shopify and our delivery partners) needed to fulfil your order. Please read our full Privacy Policy for details.

Only if you choose to. You can opt in to marketing emails at checkout or when signing up for our newsletter — we never add you without your consent, and you can unsubscribe anytime.

Swades Foods gift cards are available multiple denominations. Shop gift cards →

Gift cards are delivered instantly by email to the recipient's email address.

Gift cards are non-refundable and cannot be exchanged for cash. If you have an issue with a gift card purchase, contact us at support@swadesfoods.com.au.

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We carry thousands of products across Indian and international grocery categories. If you're looking for something specific, use the search bar at the top of the page or contact us at support@swadesfoods.com.au or use Contact Us page and we'll let you know if it's available or when it's expected.

Yes — we follow strict stock rotation practices to ensure products have adequate shelf life. Fresh produce and refrigerated items are restocked regularly. If you have concerns about a specific product, contact us before ordering.