Privacy policy

Last Updated : August 1st, 2026

Swades Foods is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit swadesfoods.com.au, shop with us in-store, or otherwise interact with us — and outlines your rights under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

---

Who We Are

---

Information We Collect

We collect personal information that is reasonably necessary for us to provide our products and services to you, including:

• Contact details — name, delivery and billing address, phone number, email address
• Order and transaction information — items purchased, order history, returns and exchanges, delivery preferences
• Account information — username, password, saved preferences
• Payment information — processed and stored directly by Shopify Payments (see below — we never see or store your full card details)
• Communications — anything you send us via email, contact forms, or live chat
• Device and usage information — IP address, browser type, and how you interact with our site, collected via cookies and similar technologies

---

Payment Security

---

How We Use Your Information

We use your personal information to:

• Process and fulfil your orders, including delivery and Click & Collect
• Manage your account and provide customer support
• Send order confirmations, shipping updates, and respond to enquiries
• Send you marketing emails — but only where you've opted in (see Marketing Preferences below)
• Improve our website, products, and services
• Prevent fraud and keep our store secure
• Comply with our legal obligations

---

Who We Share It With

We may share your information with:

• Shopify — our ecommerce platform provider, which hosts our store and processes payments
• Delivery partners — to fulfil your local delivery orders
• Service providers — such as email and customer support tools, engaged strictly to help us run the business
• Government or law enforcement — where required by Australian law

Some of our service providers (including Shopify) may store or process data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure your information continues to be handled in line with the Australian Privacy Principles.

---

Marketing Preferences

We only send you marketing and promotional emails if you've opted in — for example, by ticking the marketing consent checkbox at checkout or when signing up via our newsletter pop-up. You can unsubscribe at any time using the link in any marketing email we send. Opting out of marketing doesn't affect order-related emails, such as confirmations and shipping updates.

---

Cookies

Our website uses cookies and similar technologies to remember your preferences, keep your cart up to date, and understand how customers use our site. You can control cookies through your browser settings, though some parts of the site may not work as intended if cookies are disabled.

---

Children's Data

Our services are not intended for children, and we do not knowingly collect personal information from children. If you believe a child has provided us with their personal information, please contact us and we will delete it.

---

Data Security & Retention

We take reasonable technical and organisational measures to protect your personal information from misuse, loss, and unauthorised access. However, no method of transmission or storage is completely secure, and we can't guarantee absolute security.

We keep your personal information only for as long as needed to provide our services, meet legal or accounting requirements, and resolve any disputes.

---

Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Correct any inaccurate or out-of-date information
• Request deletion of your personal information, subject to our legal and business record-keeping requirements
• Ask questions about how your information is collected, used, and shared

To exercise any of these rights, contact us using the details below.

---

Complaints

If you have a concern about how we've handled your personal information, please contact us first — we'll aim to resolve it directly. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

---

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any updates will be posted on this page with a revised "Last updated" date.

---

Contact Us

For any questions about this Privacy Policy or your personal information, get in touch: