Refund policy
At Swades Foods we want you to be happy with every purchase. This policy applies in addition to your rights under the Australian Consumer Law.
Non-Returnable Items
Due to food safety requirements, we do not accept returns or exchanges for the following items unless the product is damaged, unsafe, incorrect, misdescribed or otherwise does not meet a consumer guarantee under the Australian Consumer Law:
- Fresh produce and vegetables
- Refrigerated products, including dairy, paneer and similar items
- Frozen products
Eligible Returns
To be eligible for a return under this policy, items must be unopened, unused and in their original packaging. These conditions do not apply where a product is damaged, unsafe, incorrect, misdescribed or otherwise does not meet a consumer guarantee under the Australian Consumer Law.
How to Request a Return
To request a return, log in to your account, find your order and click Request Return. Alternatively, contact us at support@swadesfoods.com.au or via our Contact Us page within 7 days of receiving your order. Please include your order number and a description of the issue.
The seven-day notification period applies to returns offered under this policy and does not limit any rights or remedies available under the Australian Consumer Law.
Return Process
Once your return request has been reviewed and approved (within 5 business days), you will be asked to either:
- Return the item to the store it was originally purchased from, or
- Ship the item back to us in accordance with the return instructions we provide
For food-safety reasons, please do not return fresh, refrigerated, frozen or other perishable products unless we ask you to do so. If we confirm that a product does not meet a consumer guarantee, we will reimburse any reasonable return costs you have incurred where required under the Australian Consumer Law.
Refunds
Upon receipt and inspection we will issue either a store credit or a refund to your original payment method.
We process approved refunds within 5 business days. Please allow a further 5–10 business days for your bank or card provider to reflect the credit.
Change of Mind
We do not accept returns or exchanges for change of mind.
Damaged, Unsafe or Incorrect Items
If you receive a product that is damaged, unsafe, incorrect, misdescribed or otherwise does not meet a consumer guarantee, please contact us as soon as possible at support@swadesfoods.com.au or through our Contact Us page.
Please include your order number, a description of the issue and clear photographs where appropriate. After assessing the issue, we will provide the remedy required under the Australian Consumer Law. Depending on the circumstances, this may include a replacement, refund or another appropriate remedy.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
For all return and refund enquiries, contact support@swadesfoods.com.au.